1. General policy
Cancellation, amendment and refund eligibility depends on the specific airline, hotel, cruise, transport operator, activity provider, insurer, visa provider, destination partner or other supplier used for your booking. G Holidays will communicate the applicable conditions before or at the time of booking wherever available.
2. Cancellation requests
Cancellation requests should be made through G Holidays using the contact details on this page. A request is treated as received when our team acknowledges it. Supplier cancellation charges can increase as the travel date approaches.
3. Non-refundable and partially refundable services
Some promotional fares, special hotel rates, visa fees, insurance premiums, activities, event tickets, cruise components, supplier deposits, service fees or membership-related charges may be non-refundable. Where only part of a booking is refundable, the refund will be limited to the amount released by the relevant supplier after applicable charges.
4. Refund processing
Where a refund is approved, G Holidays will initiate or pass on the refundable amount after receiving confirmation and, where applicable, funds from the supplier. Supplier-controlled refunds may take longer. Once funds are available to G Holidays, we aim to initiate the approved refund within 7 working days; banks and payment processors may require additional time to credit the amount.
5. Amendments and date changes
Date changes, name corrections, route changes, room changes or other amendments are subject to availability, supplier rules, fare differences and applicable amendment or service charges.
6. Visa, insurance and documentation services
Visa approval is at the discretion of the relevant embassy, consulate or authority. Fees already paid to authorities or service providers may be non-refundable. Travel-insurance cancellations and refunds are subject to the insurer's policy terms.
7. Membership and voucher requests
Membership benefits and voucher redemptions are subject to the specific membership agreement, validity, booking window, availability and written terms issued for that plan. Where a membership is stated to be non-cancellable or non-refundable in the signed or accepted plan terms, those conditions apply subject to applicable law.
8. Refund method
Approved refunds are generally returned to the original payment method or another verified method agreed with the customer, subject to banking and payment-provider requirements.